User Manual/Administration Interface/Order details

From Aimeos documentation

User Manual
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The orders created by the Aimeos e-commerce framework are split into two areas: Invoice related data and general order details. The difference is that an order can have several invoices, e.g. if orders have to be split or if customers are able to order the same products again with one click.

Basic order details

Basic order details

On top of the order detail view some general order information is listed:

Subscription 
If the order can be reorderd as subcription (currently not used)
Language 
The language that is used within the order. For e-mails sent to the customers, the language field in their addresses has priority if available
Site (read-only) 
Code of the site the order was created in. If you have only one shop, this is usually "default", the codes for other sites depends on what was entered when the site was created.
Customer (read-only) 
Unique ID of the customer if he has created a permanent account in the shop.


Products

List of ordered products

The "Products" section contains the products that were bought by the customer in this order. Only the delivery status of the products can be changed but there's more data listed:

Status 
Delivery status of the ordered product. This can be different from the delivery status in the invoice
Name (read-only) 
Product name in the language of the customer. Listed below are the chosen variant attributes and options by the customer. The last line contains the product code to uniquely identify the product article
Quantity (read-only) 
Number of products bought by the customers
Price (read-only) 
Price for one product + shipping costs per product - granted rebates
Sum (read-only) 
Same information as in the price column but multiplied by the quantity


Coupon/Comment

Coupons and comment

Below the list of ordered products are the redeemed coupons. This can be more than one if it's allowed by configuration. The coupon codes can't be changed because this could affect the whole order.

The comment field contains the text the customer has entered at the end of the checkout process. This text can be modified and also used to add arbitrary information to the order. Keep in mind that the customer will be able to see that information because it's also shown in the account history of the customer and sent in the e-mails to the customer.


Addresses

Billing and delivery address of an order

The content of the "Addresses" section is split into the billing address (left) and the delivery address (right, only if entered by the customer). The billing address is always available while the delivery address is only available if the customer entered a different one than the billing address. By clicking on the address, fields for changing the address details are shown below. The displayed fields of each address are:

E-Mail 
Electronic mail address of the customer. This is required by most shops as it's used for sending confirmation e-mails.
Language 
The lanuage used in the e-mails.
Salutation (read-only) 
The standard salutation values are "mr" (Mister, male), "mrs" (Misses, female), "ms" (Miss, female) and "company" (organization, no gender). If the field is empty, the salutation is unknown.
Title 
Any official titles like "PhD", etc. This field is usually optional in the front-end.
First name 
The first name of the customer. This field might also be used for first and middle name.
Last name 
The last name of the customer. This field might contain the whole name for names that does not fit into the first/last name schema
Street 
In the western hemisphere this is usually the street name.
House number 
In the western hemisphere this can be used for the house number.
Floor / Apartment 
This might be used for house names, floor number or any other additional information. This field is usually optional in the front-end.
Postal code 
Postal identification for the place the customer lives. This might be empty for areas that don't use this.
City 
City, town or village name the customer lives in.
State 
Used in countries that are divided into sub-areas like federal states.
Country 
Two letter ISO country code the customer lives in.
Telephone 
Telephone number of the customer. This field is usually optional in the front-end.
Facsimile 
Telefax number of the customer. This field is usually left out in the front-end as facsimile numbers are not that important anymore.
Website 
URL of the website if the customer entered one. This field is usually not asked for.
Company 
Name of the company the customer orders for. This field is usually optional in the front-end.
VAT ID 
Business tax identifier of the company


Payment/Delivery

Order service details

The "Payment" and "Delivery" sections of the order detail view contains the details about the payment and delivery option chosen by the customer. The listed information is:

Name (read-only) 
Name of the payment/delivery option in the language of the customer.
Code (read-only) 
Unique code of the payment/delivery service. This is the code of the configured service item and can be anything to help the shop owner to identify how the parcel should be delivered to the customer.
Price (read-only) 
Price for the payment or the shipping.

Below is the list of payment or delivery attributes shown which either have been selected/entered by the customer for this payment/delivery service or the information added by the payment/delivery service provider for further reference. It contains an extensible list of code/value pairs:

Code 
Unique code of the payment/delivery attribute.
Value 
Value or values of the payment/delivery attribute.

You can add new lines by clicking on the "+" symbol in the list header and remove existing lines with the "X" symbol.


Summary

Order summary

In the summary section, the sub-total of all ordered products is displayed. This includes granted rebates. The shipping costs (and payment costs if there are any) are printed below before the order total is summed up. The included tax (or additional one in B2B mode) is listed separately just as the value of the included rebates.


Invoices

Invoice details

The invoice sub-panel contains information about the invoices related to that order. Their purposes are:

ID (read-only) 
Unique invoice ID. This value is generated automatically.
Type 
If you have different channels besides the web interface like a call center using a different application, this contains where the order comes from. Its value depends on what the application sets during the order process.
Payment (read-only) 
The date and time when the payment status of the order was first set to anything else than "unfinished".
Payment status 
Last payment status of the order. This can be changed manually or by automated processes. The available payment status values are:
  • unfinished : Still unfinished
  • deleted : Deleted by the shop owner
  • canceled : Canceled by the customer
  • refused : Refused by the payment provider
  • refund : Refund by the shop owner
  • pending : Waiting on the payment
  • authorized : Shop owner is authorized to get the money from the customer
  • received : Money received by the shop owner
Delivery 
The date and time when the order was shipped to the customer. Usually, it's the date when the parcel was handed over to the logistic partner.
Delivery status 
Last delivery status of the order. This can be changed manually or by automated processes.
  • unfinished : Still unfinished
  • deleted : Deleted by the shop owner
  • pending : Waiting for further actions
  • progress : Delivery is in progress (internally)
  • dispatched : Parcel was handed over to the logistic partner
  • delivered : Customer received the parcel
  • lost : Parcel is lost on the way to the customer
  • refused : Parcel was refused by the customer
  • returned : Parcel was returned to the shop owner
Related ID 
Another invoice ID as reference If this invoice is related to another one
Created (read-only) 
Date and time when the entry was added. This value is set automatically.
Modified (read-only) 
Last date and time when the entry was edited last time. This value is set automatically.
Editor (read-only) 
Last user who added or modified the entry. This value is set automatically.


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