Email Notification not working when order Placed

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aimeos
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Re: Email Notification not working when order Placed

Post by aimeos » 19 Apr 2020, 07:36

Check the "Log" panel in the left navigation of the Aimeos backend if there are any error messages after you've executed the scheduler task for sending the order payment related e-mails.
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SamKbizsoft
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Re: Email Notification not working when order Placed

Post by SamKbizsoft » 20 Apr 2020, 04:57

I checked the Log file after executed Aimeos Shop advanced scheduler (aimeos). But didn't get any error inside log file after Execution.
Please let me know our suggestion to for this issue.

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aimeos
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Re: Email Notification not working when order Placed

Post by aimeos » 21 Apr 2020, 08:12

If no error occurs, then no e-mails needs to be sent or the sent e-mails are stored in the mail server but not sent to the recipients.
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SamKbizsoft
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Re: Email Notification not working when order Placed

Post by SamKbizsoft » 21 Apr 2020, 10:47

Other emails Related to new User Account Creation & Test Emails are working fine . We have Only Issue in Emails after Place orders. I think Server email Is working fine. ITs just a issue in Scheduler tasks.

Please let me know you suggestions.

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aimeos
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Re: Email Notification not working when order Placed

Post by aimeos » 22 Apr 2020, 08:00

Did you really checked the Log panel in the Aimeos admin backend? Not the TYPO3 Log not log files in the file system?
Aimeos errors are written to the madmin_log table and you can see those entries in the Aimeos admin interface in the left navigation bar (extended) if you click on the "Log" icon.
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SamKbizsoft
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Re: Email Notification not working when order Placed

Post by SamKbizsoft » 22 Apr 2020, 10:11

Here is the Log Screenshot of Aimeos Shop at https://prnt.sc/s3vhbq

There are lot of errors showing inside log, but didn't get any new error when scheduler Task Executed . Please check at your end and let me know if you have any update regarding on same.

Thank you

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aimeos
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Re: Email Notification not working when order Placed

Post by aimeos » 23 Apr 2020, 07:51

Have a look into the mshop_order_status table if there are any email related values available. If not, no e-mail has been sent yet and the scheduler should try to send them if you execute the scheduler where you have selected the "Order payment related e-mails" job. If there are already e-mail related values in mshop_order_status, then e-mails already have been sent for that orders.
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SamKbizsoft
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Re: Email Notification not working when order Placed

Post by SamKbizsoft » 24 Apr 2020, 04:35

I checked the Same Table and found null. . Please check at https://prnt.sc/s50dt4

So, Please let me know how we can fix this issue.

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aimeos
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Re: Email Notification not working when order Placed

Post by aimeos » 25 Apr 2020, 08:03

What does your mshop_order table contains?
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SamKbizsoft
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Re: Email Notification not working when order Placed

Post by SamKbizsoft » 27 Apr 2020, 04:28

Its Empty as well. please check at https://prnt.sc/s6i8i6

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