Email are not sending right after the order placed

awaidqureshi · Post by **awaidqureshi** » 30 Mar 2020, 06:02

When we place order aimeos not sending the order emails what can be the issue.
when i run order email job no emails are sent by aimeos package what can be the issue.
Thanks

Post by **aimeos** » 31 Mar 2020, 11:03

Please have a look into the Log panel of the admin interface. There you see if an error occured.

awaidqureshi · Post by **awaidqureshi** » 03 Apr 2020, 13:58

aimeos wrote: ↑31 Mar 2020, 11:03 Please have a look into the Log panel of the admin interface. There you see if an error occured.

These is no error showing , and the problem is that there is no data in que table is saving.

Post by **aimeos** » 04 Apr 2020, 08:40

The order confirmation e-mails are sent based on the payment status in the mshop_order table and the "email-sent" entry in the mshop_order_status table. If you can post the records from both tables for the order you are missing an e-mail, maybe we can tell you why.

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