Shop doesn't send emails

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Innonic
Posts: 43
Joined: 24 Nov 2015, 21:03

Shop doesn't send emails

Post by Innonic » 24 Nov 2015, 21:17

Hi everybody,

hopefully this is the right place for my problem.
I've installed the Aimeos Shop which wasn't easy. I faced many problems which I fortunatelly solved somehow.
But there's still a Problem left. The shop doesn't send emails. I completed several orders but never received a confirmation mail or any other.
My TYPO3 Installation (6.2.15) is able to send mails (checked in the Install Tool). So where do I have to look for the problem? What could be the cause?
Any help apreciated! Thanks in advance.

nos3
Posts: 53
Joined: 01 Sep 2015, 13:26
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Re: Shop doesn't send emails

Post by nos3 » 24 Nov 2015, 21:41

Did you've added, configured and executed the e-mail scheduler task?

Innonic
Posts: 43
Joined: 24 Nov 2015, 21:03

Re: Shop doesn't send emails

Post by Innonic » 25 Nov 2015, 09:43

Thank you for this quick answer!

No, I haven't configured the scheduler. I can only find scheduled tasks there (like its name says). But this is not about status emails.
I want the shop to send e.g. a confirmation email after an order has been placed. I don't think there's a scheduled task necessary for this. That's no recurring task.
I guess there's a general problem that prevents the shop from sending emails...?

Thanks in advance for any help!

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aimeos
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Posts: 3097
Joined: 01 Jan 1970, 00:00

Re: Shop doesn't send emails

Post by aimeos » 25 Nov 2015, 11:06

Innonic wrote: No, I haven't configured the scheduler. I can only find scheduled tasks there (like its name says). But this is not about status emails.
I want the shop to send e.g. a confirmation email after an order has been placed. I don't think there's a scheduled task necessary for this. That's no recurring task.
Sending confirmation e-mails is decoupled from ordering by the customer and therefore you have to set up the scheduler task to send that e-mails. Confirmation e-mails are sent by the "Order payment related e-mails" job of the e-mail task. Please have a look into the documentation of how to set up the scheduler tasks:
https://aimeos.org/docs/TYPO3/Install_A ... uler_tasks
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Innonic
Posts: 43
Joined: 24 Nov 2015, 21:03

Re: Shop doesn't send emails

Post by Innonic » 25 Nov 2015, 13:45

Thank you very much. I really appreciate that quick help!
In my hosting package there are no CRONjobs available. I'm going to upgrade it.

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