How to avoid create a new order when a payment is refused
Posted: 04 Nov 2018, 10:07
Hello,
I wonder if it would be possible, when the payment for an order is first refused, instead of creating a new order ID to use the same order ID again when the customer is trying to pay it again (with the button TRY AGAIN).
I ask that because it is complicated to manage the stock levels with this default behaviour. In my country, credit card transactions are protected with a 3D secure code that is often mis-typed by the customers leading easily to a few "refused" orders before having one accepted.
Thank you very much,
sbn
I wonder if it would be possible, when the payment for an order is first refused, instead of creating a new order ID to use the same order ID again when the customer is trying to pay it again (with the button TRY AGAIN).
I ask that because it is complicated to manage the stock levels with this default behaviour. In my country, credit card transactions are protected with a 3D secure code that is often mis-typed by the customers leading easily to a few "refused" orders before having one accepted.
Thank you very much,
sbn