Aimeos Product Comments and Reviews by customers

[tommy.developer]

Hi there good day!
I just want to know, if How does the Product review works? as I can't find in documentation.

• how does the the order become under review?

• how does the review appear on customer profile?

• what are the configurations for this product reviews?

can i have a manual or detailed documentation so that I can relay this with y team.



In addition, base on my test.
if a customer purchased a product then the customer made a review.
upon next order with same product, the customer will no longer do the review.
I think this is bug , or the customer must have a review on each item they order no matter if it is re-order.



thank and more power!

[aimeos]

• how does the the order become under review?

By default, as soon as the payment status changes to "authorized" or "received" but you can add a grace period until reviews can be done:
https://github.com/aimeos/ai-client-htm ... #L245-L289

• how does the review appear on customer profile?

Automatically if the conditions are met.

• what are the configurations for this product reviews?

Mainly those two:
https://github.com/aimeos/ai-client-htm ... #L232-L256

if a customer purchased a product then the customer made a review.
upon next order with same product, the customer will no longer do the review.
I think this is bug , or the customer must have a review on each item they order no matter if it is re-order.

It usually doesn't make sense to ask customers for a review after they bought it a second time and those ordered products are excluded:
https://github.com/aimeos/ai-client-htm ... #L269-L287

It's hard enough to push customers to do a review at all so don't bother them with something they have already done.

[tommy.developer]

got it, thanks!