Delivery service failures

[createanet]

Morning all,

Just after some opinions on how others handle failures when executing the following job.

Code: Select all

order/service/delivery

Im learning that it will continue to retry until the status of the order has been changed, and this will be every minute, the job doesn't keep track of attempts.

Currently im just logging the errors, and can pick these up in the admin.

I am finding that if there are mistakes with the customers address then the service can not complete.

Should the status be changed to "unfinished" and email dispatched to the admin notifying them of the issue from the remote delivery service so they can resolve on the order before attempting again by returning the status back to "pending"?

Thanks,

[aimeos]

This highly depends on your 3rd party service what makes sense in that situation. By default Aimeos just retries because it doesn't know what error happend and if it's a temporary or a permanent problem.

Sending out an e-mail once and changing the delivery status to another value makes sense if it's a permanent problem, it will never succeed and manual intervention is required.

[createanet]

Roger that! Thank you