Pay status unfinished

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tandT3
Posts: 5
Joined: 27 Sep 2022, 17:54

Pay status unfinished

Post by tandT3 » 27 Sep 2022, 18:05

Hi,
in our shop there is a payment method in advance. When a customer goes through the ordering process, the order is saved in aimeos, but the order status always appears as unfinished and no emails are sent. The status should actually be pending or authorized - right? What do we have to do? We're just a bit desperate about the settings...
T2 V10.4.31
Aimeos 21.10.7
Thanks and regards
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tandT3
Posts: 5
Joined: 27 Sep 2022, 17:54

Re: Pay status unfinished

Post by tandT3 » 29 Sep 2022, 14:03

Is there a tip or a solution for this problem? How can we set a corresponding order status so that the emails can be sent? Unfortunately, this is our last problem before the shop can go online. Thanks!

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aimeos
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Joined: 01 Jan 1970, 00:00

Re: Pay status unfinished

Post by aimeos » 29 Sep 2022, 14:21

The order status should be updated to "pending" according to the code:
https://github.com/aimeos/aimeos-core/b ... hp#L60-L70

The problem may occur if you don't forward the customer to the order confirmation page so the provider isn't called and the status is never set.
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tandT3
Posts: 5
Joined: 27 Sep 2022, 17:54

Re: Pay status unfinished

Post by tandT3 » 29 Sep 2022, 14:42

The confirmation page has been set and there is also a correct forwarding at the end of the ordering process.
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tandT3
Posts: 5
Joined: 27 Sep 2022, 17:54

Re: Pay status unfinished

Post by tandT3 » 29 Sep 2022, 15:26

In the plugin settings for 'AddressesAvailable' and 'ServicesAvailable', we have delivery set to 0, since we don't have any shipping. In the typoscript we have accordingly:

Code: Select all

plugin.tx_aimeos.settings.client.html.checkout.subparts {
0 = address
1 = payments
2 = summary
3 = processes
}
Could that be the reason?
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aimeos
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Re: Pay status unfinished

Post by aimeos » 29 Sep 2022, 15:46

That's no problem as long as the payment service is part of the order (can you check?)
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tandT3
Posts: 5
Joined: 27 Sep 2022, 17:54

Re: Pay status unfinished

Post by tandT3 » 29 Sep 2022, 16:14

The selection of the payment method appears in the ordering process. Currently it is only pre payment, I can select this and go through the entire ordering process. Or do you mean something else with "payment service"?

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aimeos
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Re: Pay status unfinished

Post by aimeos » 03 Oct 2022, 07:03

I meant in the order panel of the admin backend.
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