Refund/Return Process

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DamanMokha
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Joined: 29 Mar 2023, 03:00

Refund/Return Process

Post by DamanMokha » 26 May 2023, 04:36

Hi,

We want to initiate the refund process, is there anything available in Aimeos, i am using a headless version for it, and need to use APIs to process refunds or returns in the system.

If Aimeos doesn't support that, can you tell me how we can extend the behavior of it, in aimeos extension?

Thanks
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aimeos
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Joined: 01 Jan 1970, 00:00

Re: Refund/Return Process

Post by aimeos » 27 May 2023, 08:51

Refunding is available since 2022.10 LTS in the admin backend but requires a payment driver that's support refunds. Performing refunds is only possible in the admin backend. If you want the customer to notify the vendor about a cancelled or returned order, you have to implement something yourself as Aimeos does not include a full order management system.
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