Order created prior to credit card processing

[jafo66]

Issue:

We are adding items to the basket, and proceeding through the check out process. An order is created even though the user never completes the credit card process.

Detailed steps:

1. Add item to basket
2. Select Checkout
3. Pick payment (currently using Omnipay/Authorize.NET API)
4. Click check box for accepting terms / conditions
5. Click "Buy Now"
6. See payment screen (credit card details) - at this point, an order without any status has been created. As a user, I can click out of the process or select a different payment process.

Every time a user selects a different payment method, a new order is created even though the order was never processed.

My questions:

• Should this be happening, and if so can you explain why?
• I depend on an order being created to know what to show / not show to the user, what should I be filtering to only see "processed" orders OR how do we prevent this from happening?
• How does an admin know whether that order is "valid"?

Code: Select all

                "php": "^8.1",
                "academe/omnipay-authorizenetapi": " ~3.0",
                "aimeos-extensions/cybn-management": "^0.1.0",
                "aimeos/ai-admin-jqadm": "^2024.04.x-dev",
                "aimeos/ai-payments": "^2024.04",
                "aimeos/aimeos-laravel": "~2024.04",
                "aimeoscom/ai-customergroups": "^2024.04",
                "guzzlehttp/guzzle": "^7.2",
                "inertiajs/inertia-laravel": "^0.6.8",
                "laravel/framework": "^10.10",
                "laravel/jetstream": "^4.3",
                "laravel/sanctum": "^3.3",
                "laravel/tinker": "^2.8",
                "league/omnipay": "^3",
                "omnipay/authorizenet": "^3.3",
                "omnipay/paypal": "^3.0",
                "tightenco/ziggy": "^2.0"

Thanks!

[aimeos]

This is intentional because you need an unique order ID for the payment gateway (unique each time you send a payment request to the payment gateway). Unfinished orders without payment have a payment status of -1 (unfinished).

[jafo66]

Is there a job or way to remove the "unfinished" orders after a period of time?

[aimeos]

Yes, the "order/cleanup/unfinished" job controller:
https://aimeos.org/docs/latest/laravel/ ... once-a-day