Issue with Order Status Remaining "Unfinished" When Paying via Gift Cards (Total = 0)

[Paulus-Ragnarr]

Hi,

I’m encountering an issue with processing orders paid via gift cards. The total amount to be paid is set to `0`, but when attempting to complete the order, the order status remains "unfinished."

We are using the **JSON:API** for this integration. Could you clarify the required use case or steps to ensure the order status updates correctly in this scenario?

Thank you for your assistance!

Code: Select all

Aimeos version: Aimeos Headless 2024.10.*
PHP version: 8.2
Environment: Mac

[aimeos]

The payment status depends on the payment service provider that is used in the order and you also need one if the total amount is 0.00. You can also create your own service provider for such scenarios:
https://aimeos.org/docs/latest/provider ... e/payment/

[Paulus-Ragnarr]

Hi,

I haven't created a payment service provider for gift card payments, but when an order is fully paid using a gift card (bringing the total to 0), the payment status is set to "authorized." Do I need to create a provider for this scenario? Is there any reference code I can look at?

Additionally, after the order is authorized, all order total values are set to 0.00. Is this expected behavior, or does a payment provider need to handle gift card payments properly?

Example:

Ordered Product Price: $39.00
Paid using Gift Card: $50.00

Screenshot 2025-02-19 at 1.52.32 PM.png (86.43 KiB) Viewed 27292 times

Would appreciate any insights on how to handle this correctly. Thanks!

[aimeos]

I haven't created a payment service provider for gift card payments, but when an order is fully paid using a gift card (bringing the total to 0), the payment status is set to "authorized." Do I need to create a provider for this scenario? Is there any reference code I can look at?

Additionally, after the order is authorized, all order total values are set to 0.00. Is this expected behavior, or does a payment provider need to handle gift card payments properly?

If the payment status is "authorized" everything is correct and the total values need to be 0.00.

[Paulus-Ragnarr]

Hi, I have a question.

What is the expected result of the order values when an order is paid using a gift card? Is it correct that the order price and cost are set to 0?

Screenshot 2025-03-06 at 11.07.18 AM.png (31.11 KiB) Viewed 25856 times

[aimeos]

Yes, that's correct and the price+costs are added as rebate.